Privacy Policy
Effective Date: 09-18-2024
Last Updated: 09-18-2024
1. Introduction
Bourque Logistics, LLC. (“Bourque,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our customers, partners, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our websites, software platforms, and services.
2. Who We Are
Bourque Logistics is a leading provider of integrated logistics software and services for the rail transportation industry. Since 1989, we have specialized in solutions for loading/offloading, shipment tracking, freight payment, fleet accounting, and supply chain management
3. Information We Collect
We collect the following categories of information:
- Personal Information
- Name, email address, phone number, and business contact details
- Job title and company affiliation
- Login credentials for our platforms
- Business and Transactional Data
- Shipment details (e.g., waybills, bills of lading)
- Railcar location and tracking data
- Freight invoices, lease and repair records
- ERP integration data (e.g., SAP, JD Edwards)
- Technical Information
- IP address, browser type, and device identifiers
- Usage data from our software platforms
- Cookies and similar tracking technologies
4. How We Use Your Information
We use the information we collect to:
- Provide and maintain our logistics software and services
- Process and manage freight, maintenance, and payment transactions
- Monitor and optimize railcar fleet performance
- Ensure data integrity and system security
- Communicate with customers and provide support
- Improve our products and develop new features
5. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service Providers: For hosting, data processing, and support services
- Business Partners: For integrated logistics and maintenance services
- Legal Authorities: When required by law or to protect our rights
- Affiliates: Including AllTranstek, Industrial Networks, & TCMS-Global, as part of our integrated service offering
- Compliance Questions or Concerns:
- If you have any questions or concerns regarding compliance, please email compliance@railtrac.com
6. Data Security
We implement industry-standard security measures, including:
- Redundant data centers for continuity and disaster recovery
- Encrypted data transmission and secure access controls
- Continuous monitoring of data transactions and system performance
7. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and enforce our agreements.
8. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access or correct your personal information
- Request deletion of your data
- Object to or restrict certain processing
- Opt out of marketing communications
To exercise your rights, please contact us at:
📧 salescontact@railtrac.com
📞 281-362-1513
9. Cookies and Tracking
Our websites and platforms may use cookies and similar technologies to enhance user experience and analyze usage. You can manage cookie preferences through your browser settings.
10. International Data Transfers
If you are accessing our services from outside the United States, please note that your information may be transferred to and processed in the U.S., where data protection laws may differ.
11. Children’s Privacy
Our services are intended for business use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Bourque Logistics, Inc.
1610 Woodstead Ct, Suite 220
The Woodlands, Texas 77380
📧 salescontact@railtrac.com
📞 281-362-1513