Bourque’s expert logistics team keeps your rail shipments moving.

Using RAILTRAC® software, our team of logistics specialists work closely with our customers, their suppliers, and carriers to closely monitor and expedite railcar movements. We resolve problem shipments immediately and keep our customers informed daily. Our proactive monitoring approach reduces the number of service interruptions, keeps railcars moving and improves fleet utilization.

Client satisfaction is the key to our continued success. To ensure customer satisfaction levels remain high, we employ industry professionals with expert knowledge of:

  • Railroad traffic patterns in the US, Canada and Mexico.
  • Interchange points between carriers.
  • Regional transportation issues and bottlenecks.
  • Traffic conditions and an understanding of seasonal factors and service levels.
  • Service outage alternatives.
  • Diversion methodologies.
  • Transloading operations.
  • Railroad CSR personnel, with established relationships.

Whatever the fleet size or unique service requirements, our comprehensive RAILTRAC® Expediting Service will:

  • Improve fleet utilization with reduced fleet cycle times.
  • Eliminate labor intensive staffing requirements.
  • Improve rail service by leveraging established relationships with railroad CSRs.
  • Reduce shipment transit times.
  • Ensure on-time delivery to customers and maintain levels of empties to plant.
  • Provide seamless transition during staffing changes.
  • Maintain vital RAILTRAC® data points such as routes, consignee, and railcar profiles.

Bourque Logistics’ rail shipment expediting service reduces customer involvement in the day-to-day details of tracking and tracing rail shipments, yet our customers stay informed, having more time to focus on other responsibilities. Daily we:

  • Identify and tend to jeopardized and priority shipments and advise our clients.
  • Update shipment comment data to keep CSRs and logistics departments informed of accurate and timely shipment records.
  • Monitor and advise of excessive hold time at customers.
  • Identify and correct missing or invalid bill of lading data.
  • Communicate with railroads to resolve all service issues.
  • Work with railroads to expedite “hot” shipments, opening logs when necessary.
  • Follow up with railroads on open logs.
  • Maintain RAILTRAC® data for accurate and real-time reporting.
  • Ensure proper processing and recording of re-bills, loaded and empty diversions, truck transloading, shopping, lease contracts, BOL exceptions and more.